Lergorion only offers replacements for lost orders or faulty products.
Products are unique and produced to order, therefore, they are non-refundable. Once an order has been sent to production it is sent to the provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or the customer ordered the wrong size or color, Lergorion is not responsible and will not offer replacements or refunds.
If you have an issue with your order, you have to contact Lergorion directly and provide all the necessary information and photographic evidence.
Applications for replacement or refund are accepted within 30 days from the date of shipment.
If you received a different item than they ordered, including incorrect prints or wrong sizes, the order is eligible for replacement. Contact our customer care team via the Contact Form.